Test Bank for Business and Professional Communication KEYS for Workplace Excellence 4th Edition Quintanilla

Test Bank for Business and Professional Communication KEYS for Workplace Excellence 4th Edition Quintanilla

Test Bank for Business and Professional Communication KEYS for Workplace Excellence, 4th Edition, Kelly M. Quintanilla, Shawn T. Wahl, ISBN: 9781506369594, ISBN: 9781544382678, ISBN: 9781071811801, ISBN: 9781506369587

Table of Contents

PART I. BEGINNING COMMUNICATION PRINCIPLES
CHAPTER 1. BUSINESS AND PROFESSIONAL EXCELLENCE IN THE WORKPLACE
CHAPTER 2. VERBAL AND NONVERBAL COMMUNICATION
CHAPTER 3. LISTENING

PART II . ENTERING THE WORKPLACE
CHAPTER 4. RÉSUMÉS, INTERVIEWS, AND NEGOTIATION
CHAPTER 5. GETTING TO KNOW YOUR DIVERSE WORKPLACE

PART III . DEVELOPING IN THE WORKPLACE
CHAPTER 6. INTERPERSONAL COMMUNICATION AT WORK
CHAPTER 7. STRENGTHENING TEAMS AND CONDUCTING MEETINGS

PART IV. EXCELLING IN THE WORKPLACE
CHAPTER 8. TECHNOLOGY IN THE WORKPLACE
CHAPTER 9. BUSINESS AND PROFESSIONAL WRITING
CHAPTER 10. LEADERSHIP AND CONFLICT MANAGEMENT

PART V. PRESENTING IN THE WORKPLACE
CHAPTER 11. INFORMING AND PERSUADING
CHAPTER 12. SPEECH DESIGN
CHAPTER 13. DELIVERING A SPEECH WITH PROFESSIONAL EXCELLENCE

PART VI . SURVIVING IN THE WORKPLACE
CHAPTER 14. WORK–LIFE BALANCE